Returns & Exchanges
At JAK, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our streamlined process ensures that finding your perfect fit is as effortless as our aesthetic.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing